Refund policy

We want you to love your Yago purchase. If for any reason you’re not fully satisfied, we offer a simple and hassle-free return and exchange process.

Guidelines

• Return Window: Returns or exchanges can be requested within 72 hours of receiving your order.
• Eligibility:
• Items must be unused, in original condition, and returned with original packaging.
• Shoes must not show any signs of wear, damage, or alterations.

How to Initiate a Return or Exchange

1. Contact our customer support team at info@yagoshoes.com or +91 8828277383.
2. Our team will provide a return authorization and detailed instructions.
3. Pack the item securely and ship it back using the return label provided.

Refunds

• Once we receive and inspect your returned item, a full refund (excluding shipping charges, if applicable) will be issued to your original payment method.
• Refunds typically take 7–10 business days to reflect, depending on your payment provider.

Exchanges

• If you’d like to exchange an item for a different size or style, we’ll process the exchange once we receive your returned product.
• Shipping costs for the first exchange are covered by Yago.

Note: Products purchased during sales or with promotional codes may follow different return/exchange terms. Please check the details of the specific promotion for applicable conditions.

For assistance with returns or exchanges, our team is always here to help. Contact us at info@yagoshoes.com or +91 8828277383.